Payment and shipping

The following conditions apply:

Delivery takes place domestically (Germany) and to the following countries: Belgium, Monaco, Denmark, Netherlands, Austria, Finland, Poland, France, Portugal, Greece, Great Britain, Sweden, Ireland, Slovakia, Italy, Slovenia, Croatia, Spain, Czech Republic, Luxembourg, Switzerland, Norway.

Shipping costs

All information includes statutory VAT

Domestic deliveries (Germany):

We charge a flat shipping fee of €5.90 per order.
For orders over €150.00 we offer free shipping.

Deliveries abroad:

We calculate the shipping costs abroad as follows:

Belgium: €19.50
Monaco: €19.50
Denmark: €19.50
Netherlands: €19.50
Austria: no shipping, see note
Finland: €19.50
Poland: €19.50
France: €19.50
Portugal: €19.50
Greece: €19.50
Great Britain: €19.50
Sweden: €19.50
Ireland: €19.50
Slovakia: 19.50 €
Italy: €19.50
Slovenia: €19.50
Croatia: €19.50
Spain: €19.50
Czech Republic: 19.50 €
Luxembourg: €19.50
Switzerland: €35.00
Norway: €35.00

Shipping to Austria

Why don’t we deliver to Austria?
The new EU directive states the following:

In order to better control companies and online shops and to make the quantities of cardboard boxes brought into the country more transparent, every company/online shop that is not based in a country to which it intends to ship should appoint an authorized representative from the respective country to carry out the licensing and to regularly (four times a year) check the declared quantities with this authorized representative.
This authorized representative must be registered in a newly created register with a notarial certification (subject to a fee of approximately EUR 80 to 160 for Austria).
Additionally, a flat-rate license for up to 1,500 kg of cardboard (!!) must be purchased. The cost is between €80 and €300. Quantities smaller than 1.5 tons cannot be licensed.

Due to this enormous effort, we as a small company are currently unable to deliver to Austria. However, there is an alternative solution for Austrian customers.

If you register using the link below, you will receive a German delivery address from a large service provider (based in Austria and Germany). We will then ship the desired goods to this address, and the service provider will then ship directly to you in Austria.

www.lieferadresse-deutschland.at

If you have any further questions, please do not hesitate to contact us.

Delivery times

Unless otherwise specified in the respective offer, delivery of the goods will take place within Germany within 2-4 days, and for deliveries abroad within 5-7 days after conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction).

Please note that no deliveries are made on Sundays and public holidays.

If you have ordered items with different delivery times, we will ship them together unless we have agreed otherwise. In this case, the delivery time will be determined by the item you ordered with the longest delivery time.

Accepted payment options

You can find all payment options under Payment Methods .

The following applies to subscriptions :
When paying by SEPA direct debit, you authorize us to collect the invoice amount from the specified account by issuing a corresponding SEPA mandate.
You will receive a pre-notification at least three days before the direct debit date. Please note that you are responsible for ensuring sufficient funds are available in your account by the announced date.

If you have any questions, you can find our contact details in the imprint .